SHIPPING POLICY

Last Updated: 01/06/2026

At Crafted For Comfort, we take the utmost care in preparing, packaging, and dispatching your orders to ensure your items arrive safely and in pristine condition. We proudly ship across Australia, New Zealand, and selected international destinations.

🇦🇺 AUSTRALIA SHIPPING

We offer reliable shipping options nationwide. Delivery timeframes begin once your order has been processed and handed over to our courier partner.

Shipping Method	Rate (AUD)	Estimated Delivery Time
Standard Shipping	$8.95	2 to 5 business days after dispatch
Express Shipping	$14.95	1 to 3 business days after dispatch
Free Standard Shipping	FREE	On all domestic orders over $250 AUD

Tracking information is provided for every Australian order via email immediately upon dispatch.

🇳🇿 NEW ZEALAND SHIPPING

Shipping Method	Rate (AUD)	Estimated Delivery Time
Flat Rate Shipping	$14.95	7 to 14 business days
Free Shipping	FREE	On all orders over $250 AUD

Comprehensive tracking is included with all New Zealand orders.

🌐 INTERNATIONAL SHIPPING

We bring comfort worldwide with flat-rate international delivery.

• Flat Rate Shipping: $24.95 AUD

• Estimated Delivery: 7 to 21 business days (varies by destination country)

📋 Please Note: Free shipping incentives are currently not available for international destinations. Delivery timeframes are estimates only and may vary due to local customs procedures, international courier disruptions, and regional transit requirements.

📦 ORDER PROCESSING & DISPATCH

• Standard Processing Window: Orders are typically processed and prepared for dispatch within 1 to 2 business days.

• High-Volume Periods: During major promotional periods, public holidays, new product launches, or restocks, processing times may increase slightly. We deeply appreciate your patience while our team works safely to get your order out.

• Tracking Confirmation: You will receive an official shipping confirmation email containing your tracking link as soon as your package leaves our facility.

⚠️ DELAYS, LOST, OR MISSING PARCELS

Once your order is in the hands of our shipping providers, the delivery timeline is managed entirely by the courier.

• How We Support You: If your parcel experiences an unusual delay, is marked as delivered but hasn't arrived, or appears to be lost in transit, please contact us immediately. Our team will advocate on your behalf and lodge a formal investigation with the carrier.

• Liability Disclaimer: Crafted For Comfort is not financially liable for delays caused by courier service disruptions, customs processing, unexpected regional events, or incorrect/incomplete shipping information supplied by the customer at checkout.

🛃 CUSTOMS, DUTIES & IMPORT FEES

International customers are solely responsible for any customs duties, import taxes, VAT, or brokerage fees levied by their local government destination.

These regulatory fees are not included in your Crafted For Comfort checkout total and must be settled by the customer in accordance with local import laws.

📧 CONTACT US

For any shipping enquiries, tracking support, or order assistance, please reach out to our team at:

👉 concierge@craftedforcomfort.com.au